Shipping
- Standard shipping is free on orders of US $20 or more to the United States and other destinations we serve.
- Orders under US $20 have a flat US $8 shipping and handling fee.
- The free-shipping threshold is based on the merchandise subtotal after discounts, excluding shipping and taxes.
- Available shipping methods, restrictions and delivery estimates are shown at checkout.
- Some products may be restricted from delivery to certain destinations.
China to U.S. Delivery
Wholesale orders are normally dispatched from our China warehouse. For in-stock nail products shipped to the United States, please allow 2–3 business days for order processing and 5–7 business days for express transit after dispatch. The estimated total is 7–10 business days, subject to the order cutoff and non-working days. We use UPS, FedEx or DHL according to the order and destination.
Our order cutoff is 2:00 p.m. China Standard Time (UTC+8), Monday to Friday. Orders placed after the cutoff or on a non-working day begin processing the next business day. Delivery estimates use Monday to Friday business days; public holidays may extend the estimate. Please contact us before ordering for a remote delivery address so we can confirm service availability and timing.
Where sufficient stock is available in a U.S. warehouse, a U.S. order may be dispatched locally. Otherwise it ships from China. Unless a different delivery estimate is expressly shown before checkout, the China dispatch estimate above applies; local dispatch may arrive sooner. The U.S. delivery estimate does not apply to other countries.
Returns
Most new, unopened items may be returned within 30 days of delivery. Please contact Exduct before sending any return.
- For a change-of-mind return, products must be unused and in their original, unopened packaging.
- If we sent an incorrect or defective item, please contact us for help. Opening the packaging to identify a defect does not by itself make the item ineligible for a return.
- Exduct covers return shipping for incorrect or defective items. For other eligible returns, the customer arranges and pays for return shipping.
- We do not charge a restocking fee.
How to Return an Item
Email jone@anghu.cn or contact Exduct with your order number, product SKU and reason for return. We will provide return instructions and the appropriate return address. Returns are sent by mail; please contact us before shipping your parcel.
Our China dispatch and return warehouse is at Room 505-1, Building C2, Gate 4, JD Asia No. 1, Yiwu, Zhejiang, China. Please obtain return instructions before sending a parcel, including confirmation of the recipient and any required delivery details.
Refunds
Within 7 calendar days of receiving your return, we will complete the inspection and initiate any eligible refund to the original payment method. This period does not include return transit time. Your bank or payment provider may need additional time to credit the refund; the date it appears in your account depends on the original payment method.
Exchanges
We do not offer direct exchanges. For a different eligible item, return the original purchase for a refund and place a new order, subject to availability and the applicable minimum order quantity. For incorrect or defective items, contact us so we can resolve the issue.